SHIPPING, DELIVERY & WARRANTY
SHIPPING
Domestic Shipping in Germany:
Deliveries within Germany are free of charge.
The standard delivery time within Germany is usually 2 business days for standard parcels.
International Shipping:
The standard delivery time for international shipments outside of Germany typically ranges from 2-4 business days.
Our delivery partners include DHL, UPS, and Hermes.
Shipping Days:
Please note that Saturdays and Sundays are not considered shipping days. These days do not count towards processing and transit times.
Allow 3-5 business days for processing all orders, including expedited shipping options, before your order is dispatched.
Shipping Costs to Other Countries:
Shipping costs for international orders are determined based on destination zones and order value.
EU Zone 1:
Countries include Belgium, Denmark, France, Netherlands, Austria, Poland, Italy, Mainland Spain, Finland, Mainland Greece, Czech Republic, Luxembourg, Mainland Portugal, Monaco, Slovenia, and Croatia.
Shipping costs €9.49 for purchases over €69.
Free delivery for purchases over €89.
EU Zone 2:
Countries include Norway, Sweden and Switzerland.
Shipping is available for orders over €89 and costs €14.95.
PROMOTIONS & COUPONS
Only one coupon/discount code may be used per order. Coupon codes for a percentage (%) off of the total order cannot be combined with other offers. Free shipping coupon codes cannot be combined with discount codes. Coupon codes do not apply to sale items and/or the purchase of gift cards unless explicitly stated.
Promotional discounts or coupon codes cannot be applied to previous purchases.
WARRANTY
KatoMatto’s products purchased directly from KatoMatto or an authorized distributor are covered by either a 2-year limited warranty or a limited lifetime warranty. Warranty information is located under “Warranty” on each product page. Third-party products (those not produced by KatoMatto) are not covered by the warranties listed below. For third-party product warranty information, please reach out to the respective party.
2-Year Limited Warranty
The warranty covers defects in material and workmanship under normal use, proper care and maintenance of the product. KatoMatto will provide a replacement or item of equivalent value for any part or product found to be defective.
This warranty shall be void if the product is not used, assembled, or operated following the operation instructions provided; the product is resold or traded to another owner; components or accessories not compatible with the product have been used, or the user has abused or otherwise failed to maintain the product.
The warranty is void two years after the purchase date.
KatoMatto may require proof of purchase to process a warranty claim.